American Friends of International China Concern

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Internet Protocol Address

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information.

Use of “Cookies”

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Security

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Other Websites

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours.

Contacting the Website

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message. International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投诉政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
People. Our complaint handling staff will be skilled and professional.
Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

保护儿童及青年政策

在某些地区，以下内容被称为”预防性条款（Safeguarding）“，涉及的是我们所照顾的人士，或项目中的任何人。

国际关心中国慈善协会相信，保护孩子免受伤害，是我们必须承担的责任。我们致力採取积极角色，保护儿童及青年免受各种形式的身体或精神暴力、伤害或虐待、疏忽、亏待或剥削，包括性虐待。

这个政策是要为儿童及青年营造安全和正面的环境，指引所有国际志愿者及当地工作人员在照顾儿童及青年时持守应有的行为以及恰当的界线。

为了把危害减至最低，ICC 会确保所有工作人员、志愿者和访客明白这个政策。我们将确保工作人员和志愿者明白：当儿童及青年发生安全问题时，应当採取哪些步骤，而我们亦会就相关个案立即展开调查。

名词定义：孩子／儿童是指包括在 ICC 项目内的所有居住者，不论他们的年龄、性别、身体或智力状况。

我们的价值、原则和信念是要工作人员志愿者：

有尊严地对待每个孩子，任何时候都尊重他们。
一直持守本份，成为孩子的正面模范。
时刻关注每个儿童的安全或健康，按照 ICC 的呈报程序处理。
聆听我们的孩子，认真处理他们的问题。
照顾孩子时，尽可能在公共场合，确保有其他成年人在场，避免让孩子独自一人。
与照顾人员和／或其他专业人员合作，确保孩子受到保护。
不要个别批评对孩子做出不恰当行为的员工，请依照程序呈报有关个案便可

ICC 员工和志愿者：

不得刻意对儿童作出羞辱，蔑视或贬斥儿童的行为
提出建议或其他意见时，不得使用不合宜，冒犯性或辱骂的言语
不得掌掴、击打、殴打儿童或施行严酷纪律措施
不得与儿童发生性关係，或发展有欺压性或侮辱性的关係
不得与儿童单独相处太久
不得作出一些侮辱性或置儿童于被虐待的危险中
不得作出不合宜或性挑逗的身体姿态
未经相关项目负责人同意，不得私自带儿童前往个人住处
不得与儿童同睡一张床
在已认可和已批准的舒缓护理时间之外，不得故意忽视孩子。实施舒缓护理前，必须获得有关项目经理的批准。忽视包括扣起食品、饮料、基本护理、必要医疗处理或适当衣物供应以满足基本需要。

如果出现指控，ICC 的项目经理会与中国执行部总监合力制订行动计划，优先确保儿童的安全。

违反我们政策指引的员工和义工，将接受纪律处分。在中国国内法律的管制下，确有其事的案件将报呈福利中心和／或法律机构。

双方同意下的关係

我们同意青年到了法定年龄有权谈恋爱，但员工或义工基于道德原则，在任何时间都不得与接受照顾的人谈恋爱。这种关係可能不触犯法律，但会导致被解僱和／或被革除在本机构中的职务或义务工作。

法律事务

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong.

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales.
Registered Charity Number 1104182
Registered Number 4581218

International China Concern has national offices registered in the following countries:

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649.

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001.

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷兰 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736.

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用条款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

捐款支持

助养孩子

美国ICC之友（AFICC）

30 years of Compassion

Join us in celebrating ICC’s 30th anniversary at our Stand for Children Gala on December 10, 2023!

了解更多

欢迎！

欢迎浏览并了解AFICC的工作。

我和身处美国的团队期待听取你的意见并与你交流。不论你是捐款者、志愿者，或是想了解ICC的工作，我们都很乐意回答你的问题，一同分享交流为残疾儿童及其家庭献出爱心的方式。

欢迎浏览ICC的最新消息、本地活动和相关资讯！

Ken Smith

国际关心中国慈善协会
美国ICC之友（AFICC）
行政总监

AFICC的使命：

本办工室致力于让更多人了解中国残疾人士的现状、动员志愿者参与，以及筹集善款以支持 ICC在中国的工作项目。我们与志趣相投的团体携手，凭借爱心改变ICC所服务的残疾儿童的生命。

我们的价值观

本办工室坚守并践行ICC的信念和价值观。除此之外，我们亦持守：

倡导

和教育

我们致力为一众热心捐助者、志愿者、倡导者和工作人员提供有关资源和机会，一同分享ICC在中国的工作使命。

反映多元面貌

我们与不同文化、信仰和才能的人携手朝同一个目标迈进，我们也因此变得更强大。

彼此尊重

与交流

我们力求以尊重的态度呈现我们所服务群体的故事。

尽责可靠的

财务管理

我们致力成为好管家，以透明、诚实的方式，代表ICC的服务项目妥善运用你捐给我们的所有资源。

Welcoming Weikang and Xiaohe

On the 3rd September 2021, we were honored to welcome Weikang, 11, and Xiaohe, 10, into our Changsha family. …

Supporting Families

This Autumn, the intermittent lockdowns in Changsha disrupted the work of our FPP Kaifu Qu team, leaving them unable to conduct their …

Inclusion Awareness

ICC’s vocational training project at The Lighthouse is unique, as it engages both the young people in our care, as well as …

活动消息

欢迎参加以下活动，进一步了解及联系我们。

Walk the Wall 2023 – USA

October 7 & 8th, 2023 – Virtual & Host Locations

AFICC 2nd Annual
Stand for Children Gala

December 10th, 2023 – Newport Beach, CA

AOCCF/AFICC Chinese Cultural Heritage Festival

December 10th, 2023 – Irvine, CA

活动消息

欢迎参加以下活动，进一步了解及联系我们。

Walk the Wall 2023 – USA

Across the US supporters of ICC will be gathering for our 15th Annual Walk the Wall Event.

10月 7 - 8, 2023

All Day

AOCCF/AFICC Chinese Cultural Heritage Festival & Concert

Join us on November 19th, 2023 at the Irvine Barclay Theatre for a celebration of the cultural art from Southwest China benefitting ICC and celebrating our 30th anniversary! Please stay tuned for more details on schedule and tickets. For info, please email usa@chinaconcern.org